Refund and Returns Policy

Return Policy for RHJ, Artisan Cigar and Tobacco Company

At RHJ, Artisan Cigar and Tobacco Company, our commitment is to ensure your satisfaction with every purchase. If you receive an incorrect item or are not completely satisfied with your order, we will make it right for you.

**Return Procedure:**
1. Contact our customer service within 14 days of receiving your order.
2. Provide details about the issue, including your order number.
3. Our team will guide you through the return process and address your concerns.

**Resolution Options:**
1. **Replacement:** We will promptly send you the correct item, ensuring it meets your expectations.
2. **Refund or Exchange:** If a replacement is not preferred, we offer a refund or exchange for the item.

**Conditions for Returns:**
1. Items must be in their original condition and packaging.
2. Returns initiated within 14 days of receiving the order.

At RHJ, we value your satisfaction, and our team is dedicated to making your experience with us right.